FAQs - Frequently Asked Questions
Pick Up Services
Is there a charge for your services?
In most cases, there is NO charge for all of our services including but not limited to data destruction, recycling, certificates, and itemized inventory.
The only thing we have to charge for is:
1) On-Site hard drive shredding or degaussing data destruction (contact us for pricing)
2) Shredding of hard drives only (meaning no recycling of equipment, contact us for pricing)
3) CRT monitors or TV's (those are the old big heavy tube ones) $1/per inch i.e. A 55" TV would cost $55 to recycle.
Do you charge to pick up my equipment?
For our business customers, there is no charge. Click here to schedule a Pick Up.
For residential customers, at this time we don't offer pick-up, however we offer local drop off at Recycling Center. Click here for more info.
How quickly can you get here to pick up our stuff?
For local customers, in most cases, we can come pick up within 1-2 days, in some cases if we have one of our trucks in the area we can pick up the same day. Click here to schedule a Pick Up
For national customers, we typically can schedule a pick up no matter where you are within 3-4 days, sometimes sooner.
Is there a minimum amount needed for a Free pick up?
Not typically, but within reason. If you want us to come pick up a single keyboard or computer we might ask that you collect a little more prior to pick up. In most cases, any accumulation your business has we would be happy to come by and pick up. We have trucks all over everyday. Click here to schedule a Pick Up
Will you provide us with a bin to leave on-site for us to collect e-waste over a period of time?
Absolutely, we will provide you with a bin and come swap it out whenever it is full. Click here to schedule a bin drop off
What items do you recycle and accept?
Do you buy equipment that is still current and usable?
Absolutely, we would love the opportunity to bid on your usable assets for sale. In fact, that is what we specialize in. We have a very robust re-marketing system that we have spent many years building and refining, as a result we can typically pay you top dollar for your equipment. Email Us a Bid List or Contact Us for More Info
Do you pay for end-of-life recycled electronics?
In most cases, No. But if you are recycling large amounts of equipment on a regular basis, we will build a custom program for you.
Contact Us for More Info
Do you pay for commodities like wire, copper, aluminum, etc?
Yes we do, for the latest prices Contact Us for More Info
Nationwide Services and Asset Management
What type of reporting can you provide?
All of our partners will receive a Certificate of Recycling, releasing all environmental and data destruction liabilities to us. In addition, if we receive any data containing device we will provide you with a Certificate of Data Destruction with the serial number of the device on it, fully releasing you of any liability and placing full responsibility on ER2.
We have built a customized asset management application that gives us the ability to provide you will a full manifest of the equipment, asset tags, serial numbers and any other identification reporting you require. Contact Us for More Info
We have multiple locations around the country, can you service them?
Absolutely, whether you have multiple locations or data center co-locations, we can provide service to you throughout the country. Whether we take care of the pick up ourselves or leverage our certificated logistical partner network to handle it, you can rest assured you assets will be safely and securely removed and shipped back to our processing facilities. Contact Us for More Info
With multiple national locations, will you still provide me with reporting needed?
Yes, we have built a customized asset management application that allows us to report to you exactly what was recycled at each location. Furthermore, we can provide you will a full manifest of the equipment, asset tags, serial numbers and any other identification reporting you require. Contact Us for More Info
Can you still provide these services at NO charge?
In most cases, YES. The reason being we are willing to front the logistical cost to recycle the equipment and utilize the profits from the re-marketing of the equipment to offset the upfront cost. If the equipment doesn't have enough re-marketable value we may require some compensation for the cost. Contact Us for More Info
Data Destruction and Security
What types of Data Destruction do you provide?
We can provide pretty much any type of destruction you require. We can shred, degauss, or securely sanitize your data with Department of Defense and NSA approved methods.
Why should I securely wipe my hard drive vs. shred it?
First, it will increase your asset recovery. Second, it is much more environmentally positive if the material isn't shredded.
We utilize US Department of Defense approved sanitization software that completely eliminates the data from the hard drive. It will write 3 passes to every sector of the drive, the 1st pass will be 0's, 2nd "f's" and 3rd random characters and then verify. We also randomly check wiped drives utilizing the top 20 data recovery softwares to ensure all data has been wiped, to date we have never recovered any data.
We also carry a $5M Professional Liability policy for further assurance. Roughly 90% of all our clients elect this method.
How much do you charge for Data Destruction?
If you are recycling other items with us, there is no charge.
If there are large amount of just hard drives, we typically charge for shredding services or on-site destruction. However, if you choose to have them securely sanitized utilizing our DoD and NIST approved santization methods, there will be no charge.
For residential dropoff fees, please refer to the Residential Dropoffs FAQ section below.
What is your Data Destruction SOP (standard operating procedure)?
We have a documented, audited process that maintains the highest level of security, chain of custody, and verification. Please contact us directly for a copy of our documented SOP.
Contact Us for the SOP
I have a lot of sensitive data on my devices, how do you secure it?
From the secured, gps-tracked transportation and pick up to the data destruction process, we have multiple security measures in place that ensure that your equipment will be securely processed. We have a 24-7 video and security monitored, control access facility. In addition once your equipment arrives at our facility it is secured in a limited access room until the data has been destroyed.
Are you a Certified Electronic Recycler and why is that important?
Yes, we are certified* to the Responsible Recycling standard. The standard ensures that the recycler maintains and continually improves positive environmental practices throughout their operation including a zero-landfill impact and zero-export to underdeveloped and under-regulated countries. As a certified recycler, we have to track everything that comes in through our doors to its final disposition, whether that is being fully refurbished or commodity-grade material.
The sad reality is that recyclers that are not certified are highly incentivized to conduct environmentally irresponsible activities that can have significantly negative impact on unknowing people and underdeveloped countries. Whether you choose us or not, please highly consider using a certified electronic recycler. Click Here for a Map of Certified Facilities
What standards are you certified to?
ER2 is certified* to four international standards. R2:2008 Responsible Recycling Practices, RIOS Recycling Industry Operating Standard, ISO 9001:2008 Quality Management System and ISO 14001:2004 Environmental Management System. Click Here to See our Certs
What happens to the recycled electronics?
In following the recycling hierarchy, Reuse, Recover, Recycle, ER2 believes we are the best in the world at extracting the most value out of every item that passes through our doors. We do our best to reuse and fully refurbish the electronics received. If they can't be reused as a whole we will extract the working components for reuse.
The worse case is if we actually have to recycle it. We will break the components down to the elemental form (steel, plastic, aluminum, copper, etc.) to be then passed on to a commodity-specific processing plant that will turn the material back into commodity grade material to be reused in manufacturing, building, etc. once again. Our certifications*, hold us accountable for the material all the way to final disposition.
Do you ship the e-waste to underdeveloped or under-regulated countries, like China or African Countries?
NO, and we can prove it. We are audited* by a third party auditor that reviews and verifies our shipments, processes and downstream vendors. We hold elite certifications that holds us to the highest standard. Our vision to Be Responsible isn't just a certification it is a lifestyle. Check out our Responsible Recycling Page
How do you offer these services for Free?
This is probably our most common question. We are betting on ourselves and our ability to refurbish, reuse, and re-market the equipment we receive and as a result be able to pass the efficiencies and monetary benefit on to our partners. Our hope is always to be able to provide our partners world-class service without them every having to pay a dime.
Do you give tours of your facility?
Yes, we would love for you to come and visit us. Tours are by appointment only.
Are there any career opportunities with your company?
Please click here to see current employment opportunities.
Do you have an informational packet?
Are there any fees to drop my electronics off?
This is probably our most common question! We provide free data sanatization on any laptops or desktops that are dropped off.
There are a few items that do cost more to responsibly recycle and therefore have recycling fees associated with them. Please review the following items and fees that will be charged:
1) Recycling of CD's, tapes or any other data containing media. The cost associated is $1/item. i.e. 100 CD's = $100
2) CRT monitors or TV's (those are the old big heavy tube ones) $1/per inch i.e. A 55" TV would cost $55 to recycle. Please note that there is a minimum fee of $25/CRT.
3) LCD Flat Screen TV's $0.25/inch i.e. A 55" LCD Flat Screen TV would cost $13.75 to recycle. Please note that there is a minimum fee of $5/LCD Flat Screen TV.
When can I drop my electronics off?
Residents can drop off their electronics any of our locations during the following hours:
ER2 Mesa (Cash or all major credit cards)
(Revive IT Retail Store)
730 E Southern Ave
Mesa, AZ 85204
M-F 10am - 5pm (MST)
Saturday 10am - 2pm (MST)
ER2 Chandler (Cash only)
120 E Corporate Pl #14
Chandler, AZ 85225
M-F 9:30am - 4:30pm (MST)
Bay 28 is used for customer drop off at back of building
ER2 Memphis (Cash only)
670 S. 4th Street
Memphis, TN 38126
M-F 8:30am - 4pm (CT)
Dock 10 is utilized for customer drop off
I have heavier equipment in my home, can you come pick it up?
Unfortunately we do not have residential pick ups. However, we want to provide a place for you to responsibly recycling no longer needed electronics. We encourage residents to bring their electronics to our Mesa location for recycling.
What electronic items do you accept?